Looking for answers? Explore our FAQs on product details, shipping policies, and custom trailer options.

If your question is not listed below, please contact us with your inquiry. We will respond as soon as possible.

We are a professional heavy-duty trailer manufacturer
Our factory covers an area of 50,000 square meters with an annual production capacity of 2,000 units. We control the entire production process—from R&D and manufacturing to quality inspection.
You are welcome to visit our factory at any time to verify our production capacity and technical standards.

We offer full logistics solutions customized to your location and budget:
 
  • Sea Shipping: Our most common option. We use roll-on/roll-off (Ro-Ro) ships, bulk ships, or containers (flat rack / open-top / 40HQ) based on your vehicle’s size.
  • International Road Shipping: For nearby countries (like Central Asia, Russia, Vietnam, etc.), we provide direct road transport to your border or destination yard.
  • Sea + Road Combined Shipping: For landlocked countries, we offer a combined shipping solution (sea + road). We ship your vehicle by sea to the nearest port, then arrange a truck to deliver it directly to your final destination.

We offer a 12-month warranty for the main frame and key components of your vehicle.

 

During this warranty period:

 
  • We provide free replacement parts for any covered issues
  • 24/7 online technical support is available whenever you need it
  • For any structural problems, we take full responsibility to keep your fleet running smoothly
Please note: Additional shipping fees for replacement parts may apply.
Our delivery timeline depends on your order type:
 
  • In-stock standard models: We ship within 7-10 calendar days after we receive your payment.
  • Custom orders: Production typically takes 15-25 working days, and the exact timeline will vary based on your order quantity and the complexity of your custom specifications.

Quality is our top priority. We follow strict quality assurance (QA) protocols at every stage of manufacturing.

 

Before shipping, every vehicle goes through a full pre-delivery inspection (PDI), including road tests and load testing, to make sure it’s in perfect working condition when it reaches you.

No need to worry! Just share a few key details with us:
 
  • The type of cargo you plan to transport (e.g., containers, bulk goods, heavy machinery)
  • The road conditions you’ll be operating on
 
Our expert team will then recommend the most cost-effective trailer model and specifications perfectly tailored to your business needs.

Getting a price is easy! Just reach out to us through any of our contact methods.

 

Our dedicated customer service team will get back to you with a personalized quote within 24 hours.

 100% yes! Customization is our specialty. Need a specific size, extra-strong steel for rough roads, or your own brand logo on the vehicle? Our engineering team will design it to meet your local traffic rules and your business needs perfectly.

 Our MOQ is 1 unit. However, we recommend ordering 2 or 3 units (depending on the vehicle model) to maximize container space utilization and reduce your average shipping costs.

You are most welcome to visit us! Our factory is located in Jining, Shandong Province, China. We can assist with invitation letters for your visa application and arrange airport pickup. Please contact us to schedule your visit in advance.

All our vehicles are ISO 9001:2015 certified. Depending on your target market, we can also provide CE, ADR, DOT, or other specific certificates required for customs clearance and vehicle registration in your country.

Yes! We are actively seeking partners and dealers worldwide. For our authorized agents, we offer exclusive pricing, comprehensive marketing support, and priority production. Please contact us directly to discuss detailed cooperation terms.

Our standard payment term is T/T 30% deposit upon order confirmation, with the remaining 70% balance due before delivery. We also accept irrevocable L/C at sight for qualified orders. We support all major Incoterms®, including FOB, CIF, and CFR (C&F). Please contact our sales team for a detailed, customized quote.

You may contact our sales team to cancel or modify your order before shipment.

Yes. We supply comprehensive operation manuals and step-by-step video tutorials. Furthermore, our dedicated technical team is available via WhatsApp or email to provide lifetime technical guidance for routine maintenance and troubleshooting.

We supply genuine spare parts at factory prices. For easier maintenance, we recommend ordering a Wearing Parts Kit (brake pads, lights, filters) with your vehicle. Need parts urgently? We can ship via DHL/UPS/FedEx.

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