Service
Galaxy Era Trailer, deeply engaged in the R&D, production and global trade of semi-trailers, is a professional semi-trailer manufacturer with complete industrial chain strength and its own standardized production factory. With years of industry accumulation and global layout, it has become a trusted long-term strategic partner for customers in the global transportation field. Upholding the philosophy of technology empowerment, quality-based development and service-oriented progress, we integrate professional R&D teams, intelligent production resources and international service networks, focusing on providing high-quality semi-trailer products suitable for diverse transportation scenarios for global customers. At the same time, we provide five core supporting services covering the entire cooperation process to meet your diverse needs and escort your cooperation throughout the whole process.
Customized Solution Service
Based on customers' core operational needs, combined with road conditions, cargo characteristics and actual usage scenarios in different regions, we build an exclusive customized service system, reject the limitations of standardized products, ensure that each customized product can accurately match your operational needs, and help improve transportation efficiency. •Provide scenario-oriented optimization for different regional markets. •Customizable parameters and special configurations according to requirements. •Provide professional design support and timely confirmation services.
Factory-Direct Production & Quality Control Service
Relying on our own production base, we eliminate intermediate circulation links to achieve a direct supply model from production to delivery. At the same time, we establish a full-process quality control system, strictly controlling every link from raw material selection to finished product delivery, just to deliver semi-trailer products with reliability, durability and high performance. •Intelligent production lines ensure stable product consistency. •Strict material selection and implementation of multi-level quality inspection. •Factory visit and on-site supervision services are available.
Efficient International Logistics & Delivery Service
Deeply rooted in the international transportation field, we have established long-term strategic cooperation with well-known global logistics and customs declaration partners, integrated high-quality logistics resources, and provided integrated logistics and delivery solutions for overseas customers, taking into account safety, timeliness and cost-effectiveness, to help goods arrive smoothly throughout the whole process. •Provide flexible logistics solutions for different order needs. •One-stop customs clearance support to ensure no delay. •Real-time logistics tracking and professional packaging protection.
After-Sales Support Service
Upholding the "customer-first" service philosophy, we have established a complete after-sales support system covering the entire product usage cycle. Equipped with a professional after-sales team and technical personnel, we respond quickly and efficiently solve various problems encountered by customers in the process of product use, comprehensively ensuring the smooth operation of customers. •Timely response to after-sales consultations and various questions. •Provide professional technical guidance and maintenance suggestions. •Long-term after-sales follow-up to protect your rights and interests.
Exclusive Consultant Docking Service
To improve the customer cooperation experience and simplify the communication process, we assign an exclusive service consultant to each customer to achieve one-on-one full-process docking. From demand consultation, program communication to order follow-up and after-sales feedback, we have special personnel responsible for the whole process, making cooperation more efficient and worry-free. •One-on-one exclusive consultant to follow up the entire cooperation process. •Timely synchronization of progress and quick feedback on various needs. •Simplify communication links and provide efficient and convenient services.
